When using a hybrid graphics solution, installing the Intel driver first is recommended unless advised differently by your OEM.
The recommended method to install the drivers on these types of computers is through the Device Manager, which will install the latest drivers deployed by your OEM. Intel recommends using only drivers provided directly by your Original Equipment Manufacturer (OEM) as they are customized and validated for your system configuration.
Thank you for posting on this Intel Community.īased on the descripton of the problem, it seems that the problem is being caused by the hybrid graphics and the way they work to enhance power and performance. I also tried to use an external monitor to see if there was video, the issue persists.Tried to update using the device manager.I have also completely uninstalled the nvidia and intel drivers using DDU and tried to install hd graphics 630 drivers, but the black screen still persists.I disabled Windows Update because it was Installing the driver automatically and the screen was turning black after a few minutes, so it doesn't work too.I tried to install several versions of the driver, which were available on the dell website itself or on the intel website, and all of them had a black screen during the installation.However, with this basic driver, the laptop performance drops in applications that require graphics processing, making it impractical to use in such situations.Īpparently, the issue started after the CMOS battery was replaced to a new one.
The solution is to enter safe mode and uninstall the HD Graphics 630 driver, therefore using the Microsoft Basic Video Adapter. Whenever i restarted the laptop, after the windows loading screen, the screen goes back to black.
The cursor does not appear and the keyboard is still lit. During the installation process the screen goes black. The screen turns black as soon as Intel HD Graphics 630 drivers are updated.Īll other drivers are installed and updated.Įverything works normally until the driver is being installed.